How Selten HMS Transformed a Multi‑Specialty Hospital
A mid‑size multi‑specialty hospital cut billing errors, reduced wait times, and unified OPD, IPD, pharmacy, and lab with Selten HMS.
OPD & IPD
Unified appointments & admissions
Bed Management
Real‑time bed tracking
Pharmacy & Lab
End‑to‑end integration
Smart Billing
Faster, cleaner invoicing
Case Study View
CityMed Hospital
Challenges Faced by the Hospital
Before Selten HMS, this hospital struggled with queues, paper records, and disconnected systems.
Long OPD queues
Patients wait too long at the front‑desk and in OPD corridors.
Double‑booked slots
No live view of doctor availability leads to over‑bookings.
Paper‑based IPD records
Lost forms, missing case‑sheets, and no centralized view.
Bed allocation chaos
No real‑time status of beds and wards.
Lost prescriptions
Hand‑written scripts disappear or get duplicated.
Disconnected lab & billing
Lab reports and billing are on separate, unlinked systems.
Selten HMS Implementation
CityMed Hospital implemented Selten HMS in phases across OPD, IPD, pharmacy, lab, and billing, completely digitizing workflows.
OPD & IPD management with real‑time queues
Bed allocation and ward‑wise occupancy
Digital case‑sheets and prescriptions
Integrated pharmacy and lab workflows
Automated billing and insurance support
Real‑time dashboards and analytics
Results After Selten HMS
In 6 months, the hospital saw dramatic improvements in operations, revenue, and patient satisfaction.
36%
Faster Billing
Reduced disputes and faster collections
45%
Efficiency Gain
Staff productivity and workflow speed
40%
Shorter Wait Times
Less queuing, better patient experience
Real‑time
Bed Tracking
Live bed / ward availability dashboard
Zero
Lost Records
No lost prescriptions or lab reports
Stronger
Follow‑up
Better retention via reminders & tracking
Hospital Administrator’s Testimonial
“Selten HMS has completely transformed our hospital operations. We used to rely on paper registers and Excel files for everything — appointments, billing, prescriptions, and lab reports. After implementing Selten HMS, our team can now access everything from a single dashboard, in real time. The system is intuitive, and the training was very hands‑on. Today, we see faster patient onboarding, fewer billing errors, and better communication between departments. Doctors love the digital case‑sheet and instant report access. If you’re a hospital looking to modernize, Selten HMS is a strong, practical choice.”
— Hospital Administrator, CityMed Hospital, India
Key Results at a Glance
Selten HMS delivered measurable impact across operations, patient experience, and finance.
Why Selten HMS Stands Out
Eliminate fragmented systems and disconnected workflows. Selten HMS unifies clinical, operational, and financial data into one intelligent platform.
Single source of truth for every patient interaction
Automated workflows that reduce manual errors
Real‑time visibility into operations and revenue
Scalable for clinics, hospitals, and networks
Live Patient Workflow